Terms and Conditions

Stand: 30. Juli 2026

1. Scope

These General Terms and Conditions (GTC) apply to all orders you place with us through the 3DSeasons online store (3dseasons.de). Sections 1 through 13, as well as 15 and 16, apply to consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity. For orders placed by business customers, the special provisions in Section 14 also apply and take precedence over the other provisions.

2. Contracting Parties

The purchase agreement is concluded with:

3. Conclusion of the Contract

The presentation of products in the online store does not constitute a legally binding offer on our part, but rather an invitation to you to place an order.

By clicking the “Place Order” button, you are submitting a binding offer to enter into a contract. The automatic confirmation of receipt sent immediately afterward via email merely confirms that we have received your order and does not constitute acceptance of your offer, unless it is expressly designated as an order confirmation.

The contract is concluded when we expressly confirm your order; for physical goods, this occurs no later than upon confirmation of shipment, and for digital content, no later than upon provision of the download link. We are not obligated to accept every order we receive.

4. Contract Language, Storage, and Correction of Input

The language available for entering into the contract is German.

Before you submit your order, you can review and correct your entries at any time using the features provided during the ordering process (e.g., shopping cart summary, input fields).

We will save the text of the contract. Your order details and these Terms and Conditions will be sent to you by email after the contract is concluded. If you have created a customer account, you can also view your orders under “My Account.”

5. Retention of Title

The delivered goods remain our property until full payment has been made.

6. Prices and Payment Terms

The prices listed on the product pages are final prices. They include the applicable sales tax but do not include shipping costs. These will be shown separately before you complete your order.

Die im Bestellprozess verfügbaren Zahlungsarten sind auf unserer Seite Payment Options listed. If you select the “Purchase on Invoice” payment method, payment is due within the time frame specified on the invoice; this payment method is available subject to a successful identity and credit check by the payment provider.

7. Delivery and Shipping

Delivery will be made to the shipping address you provided during the ordering process within the timeframe specified on our website Shipping Methods genannten Länder und Lieferzeiten. Die jeweils anfallenden Versandkosten richten sich nach Zielland und Gewicht der Bestellung und werden dir vor Abschluss der Bestellung verbindlich angezeigt.

Unless otherwise agreed, delivery will take place within the delivery time specified on the respective product page or during the ordering process, starting from the date the contract is concluded.

8. Digital Content (3D Printing Files)

For products in the 3D Printing Files category, you are purchasing a digital file (e.g., in STL or 3MF format) for download. With your purchase, you receive a simple, non-transferable right to print the file for your own private, non-commercial use. Distribution, publication, reproduction for resale, or commercial use of the file is not permitted without our express consent.

Digital products are subject to the statutory rights regarding defects under Sections 327 et seq. of the German Civil Code (BGB), including claims for subsequent performance, termination of the contract, reduction in price, and, where applicable, damages.

The actual print result also depends on factors beyond our control, in particular the 3D printer, slicer, material, selected print settings, calibration, and operation. We cannot guarantee a specific print result for deviations that are solely due to circumstances unrelated to the provided file. Your statutory rights regarding defects in the file itself remain unaffected. Information on file format, units of measurement and intended size, tested printing method, required software or slicer, and any support structures that may be needed can be found on the respective product page.

Please note: For paid digital content that is not provided on a physical medium, your right of withdrawal expires in accordance with Section 356(6) of the German Civil Code (BGB) once we have begun fulfilling the contract, after you have expressly agreed during the ordering process that we may begin fulfilling the contract before the expiration of the withdrawal period, and you have confirmed that you thereby forfeit your right of withdrawal upon the commencement of contract fulfillment. We will then provide you with a contract confirmation on a durable medium. The download will therefore not begin until you have expressly consented to this early fulfillment.

9. Custom-made items and personalized products

Certain products are custom-made according to your specific specifications, such as portrait figurines created based on photos you submit or custom-designed items featuring your company logo. The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for which your individual selection or specification is decisive for their manufacture, or that are clearly tailored to your personal needs (Section 312g(2)(1) of the German Civil Code (BGB)).

Simply selecting one of our standard options (e.g., a standard color or size) does not automatically result in the exclusion of the right of withdrawal; rather, this applies only if the legal requirements are actually met in the specific case. You will be informed whether a particular product is subject to the exclusion of the right of withdrawal in the respective product description or during the checkout process before you complete your order.

You are responsible for ensuring the accuracy of the specific details you provide during the ordering process (e.g., text for an engraving, measurements). Please review your information carefully before completing your order.

10. Rights to Submitted Photos, Logos, and Templates

You may only submit images, logos, text, files, and other templates to us if you are authorized to use them. The submitted content must not infringe on the rights of third parties or violate any legal regulations. You grant us the rights of use necessary for processing and fulfilling your order. Any use beyond this scope, particularly for advertising purposes, is permitted only with your separate consent.

Wie wir mit den übermittelten Fotos und Vorlagen umgehen, insbesondere zu Speicherdauer und Löschung, ist in unserer Privacy Policy beschrieben.

11. Right of Withdrawal

As a consumer, you generally have a statutory right of withdrawal. You can find the details, as well as the exceptions for custom-made products and digital content, in our Cancellation Policy.

You can also easily cancel your contract using our online cancellation feature: Vertrag widerrufen.

12. Warranty

Für körperliche Waren gelten die gesetzlichen Gewährleistungsrechte. Solltest du eine mangelhafte Ware erhalten, kontaktiere uns bitte über die oben genannten Kontaktdaten. Eine über die gesetzliche Gewährleistung hinausgehende Garantie geben wir nur, wenn dies bei dem jeweiligen Produkt ausdrücklich angegeben ist.

13. Liability

We assume unlimited liability for intentional acts and gross negligence on our part, on the part of our legal representatives, or on the part of our agents, as well as for damages resulting from injury to life, limb, or health that are caused by an intentional or negligent breach of duty. Likewise, liability under the Product Liability Act and in the event that we assume a warranty remains unaffected.

For damages resulting from a breach of material contractual obligations (cardinal obligations) due to slight negligence—the fulfillment of which is essential for the proper performance of the contract and on which you may reasonably rely—our liability is limited to the amount of damage that was foreseeable at the time the contract was concluded and is typical for this type of contract. In all other respects, liability for breaches of duty due to slight negligence is excluded.

14. Additional Provisions for Business Owners

The following provisions apply exclusively if, at the time the contract is concluded, you are acting as a business owner within the meaning of Section 14 of the German Civil Code (BGB)—that is, if you are placing an order in the course of your commercial or self-employed professional activities.

• Businesses are not entitled to a statutory right of withdrawal.
• Instead of the statutory liability for defects, the following applies: Obvious defects must be reported to us in writing immediately, no later than two weeks after receipt of the goods; hidden defects must be reported immediately upon discovery. If defects are not reported in a timely manner, the assertion of warranty claims is excluded.
• The warranty period for business customers is twelve months from the date of delivery of the goods, to the extent permitted by law.
• The place of performance and the exclusive venue for all disputes arising from this contract is, to the extent permitted by law, our registered office in Stadland.

Alle übrigen Regelungen dieser AGB gelten für Unternehmer entsprechend, soweit sie nicht ausdrücklich nur für Verbraucher gelten oder dieser Abschnitt 14 etwas anderes bestimmt.

15. Dispute Resolution

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of Section 36 of the VSBG.

16. Final Provisions

The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer with your habitual residence in another EU member state, your protection under that state’s mandatory consumer protection laws remains unaffected.